Embodied Assistant
Terms of Use
Last updated:
Embodied Assistant is software you run on your WordPress site, using your own AI provider account. These terms cover the plugin, our product website, downloads, paid entitlements and support.
1. Who we are and who these terms apply to
Embodied Assistant is provided by Sentify Technology OÜ, registered in the Estonian Commercial Register under code 17313430, Bensiini tn 5-2, 10155 Tallinn, Estonia ("we", "us"). Contact info@sentifyd.io or +372 56397185. These terms address the person or organisation obtaining the product ("you"). You must have legal capacity to enter this agreement and authority to act for any organisation you represent.
These terms apply when you accept them when obtaining a download, purchasing or connecting a license, or requesting our services. Visitors using an assistant on your site are subject to your site's applicable notices and terms. Our Privacy Policy explains data handling. Embodied Assistant is a separate product from the Sentifyd hosted platform.
2. Your installation and AI account
You provide and administer the WordPress installation, hosting, database, compatible dependencies and AI provider credentials. AI usage charges are payable separately to your chosen provider, including charges caused by visitors' use. You are responsible for protecting credentials, setting appropriate budgets and access limits, maintaining backups and installing updates.
Conversations use your configured OpenAI or Microsoft Azure account. We do not operate a hosted conversation service for your installation. Availability and processing by your host, AI provider, WooCommerce and other integrations depend on their own terms and configuration. Compatibility and features may change as those services change.
3. Software and content rights
The software and bundled or downloaded components are governed by their accompanying licenses and notices. Applicable open-source licenses, including the GPL, control your rights to use, study, modify and redistribute that code; these terms do not restrict those rights. Third-party avatars and other assets retain their respective licenses.
A paid subscription provides the commercial benefits stated at checkout, such as supported site activations, updates, downloads and support for the stated period. Those entitlements do not replace the software license. Our product name, logo and website materials remain protected by applicable intellectual property law; a software license does not grant trademark rights.
You retain your rights in your site content and configuration. We do not claim ownership of conversations or AI outputs. Your rights in outputs depend on applicable law and the AI provider's terms. If you send material to support, you permit us to use it only as needed to handle the request.
4. Responsible operation
You choose the instructions, audience, avatars and enabled tools. Tell visitors clearly that they are interacting with AI, provide an accurate privacy notice, and obtain any permissions required for microphones, cookies, personal data and third-party services. You are responsible for your site's lawful processing and provider agreements, including any required data processing agreement.
Use the product lawfully and respect others' privacy and intellectual property. Do not use it for fraud, unlawful discrimination, exploitation, abusive surveillance, malware or unauthorised access. Obtain permission for any person's likeness or voice you use. Do not use the assistant to make decisions with legal or similarly significant effects about people, or for emergency response or safety-critical operations.
AI can produce incorrect, misleading or unsuitable responses and actions. Review the tools you enable, test their behaviour, and provide appropriate human oversight and confirmations. Outputs are not a substitute for qualified medical, legal or financial advice. Do not ask visitors to disclose payment credentials, passwords or sensitive information through conversations.
5. Purchases, renewals and refunds
Freemius handles checkout, payments, customer accounts and licensing. The seller and applicable payment terms are identified at checkout. The price, currency, taxes, billing interval, site allowance and any trial or refund offer shown before purchase govern your order. AI provider fees are not included.
If you choose a recurring subscription, it renews on the disclosed schedule until cancelled. Cancel future renewals through the customer portal, or contact us for help before renewal. Deactivating or deleting the plugin does not cancel billing. Cancellation normally leaves paid entitlements available until the end of the paid period; expiry may end updates, support and license-dependent benefits, without taking away rights already granted under open-source licenses.
The commercial refund period and eligibility conditions are those displayed in Freemius checkout when you place your order. We honour that offer and all mandatory rights. Later changes to checkout settings do not change the offer applicable to an earlier purchase. Otherwise, unused time does not automatically entitle you to a partial refund. Contact us or Freemius with your order details for a refund request. Where consumer law provides a withdrawal period, including the usual 14-day period for EU distance purchases, it applies unless a lawful exception has been satisfied. Immediate digital delivery removes that right only where the legally required express consent, acknowledgement and confirmation have been obtained; these terms alone do not waive it. Rights relating to defective or non-conforming products remain unaffected.
We will communicate material changes to recurring prices or paid benefits before they affect a future renewal, with at least 30 days' notice and an opportunity to cancel. Changes will not retroactively reduce benefits already paid for, except where required by law or necessary to address a serious security issue, subject to applicable remedies.
6. Support, availability and responsibility
Support covers the product within the scope of your plan. We cannot guarantee uninterrupted operation, compatibility with every site, or the accuracy of AI results. Subject to mandatory warranties and remedies, the product is supplied as available and without additional guarantees. You remain responsible for checking suitability for your use.
For business customers, to the extent permitted by law, we exclude indirect or consequential losses and loss of profit, and our aggregate liability arising from the product or these terms is limited to the greater of EUR 100 or the amount you paid for Embodied Assistant in the 12 months before the event. These limits do not apply to fraud, intentional misconduct, gross negligence, death or personal injury, or liability that cannot lawfully be limited. They do not limit consumers' mandatory rights.
7. Ending services and changes to these terms
You may stop using our services at any time and separately cancel any subscription. We may suspend publisher-provided services or commercial entitlements for a material breach or non-payment after notice and a reasonable opportunity to resolve it, or immediately where necessary to address unlawful activity or a serious security risk. This does not revoke open-source rights or give us control over your WordPress database.
We may update these terms and will date the revised version. Material changes affecting existing paid services will be notified at least 30 days ahead unless law or an urgent security need requires otherwise. Where agreement is legally required, we will obtain it. Changes do not remove accrued rights or apply retroactively to a dispute.
8. Applicable law and contact
Estonian law governs these terms. Business disputes fall within the competent courts of Estonia. Consumers retain the mandatory protections of their country of habitual residence and any right to bring proceedings in their local courts. If a provision is unenforceable, the remaining provisions continue to apply. Contact info@sentifyd.io about complaints, orders or these terms.